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Terms of Trade

AJ Imports Pty Ltd is a wholesale company we only sell to homewares, kitchenware and gift retailers we do not deal with any public sales.

Unless prior arrangements have been made all orders are proforma basis until further notice. If on account strictly 30 days net from invoice days and credit limits do apply and supply will stop if your account reaches beyond the specified credit limit until full payment is made. 

A credit application form must be submitted before the account is opened and once a credit check has been finalised.  AJ Imports retains the rights to repossess any goods sold until full payment is made. In the event where your overdue account is referred to a collection agency and/or law firm, you will be liable for all costs which would be incurred as if the debt is collected in full. Including commission on collection of the additional costs and also including legal demand costs.

Prices are subject to change without prior notice due to unforeseen circumstance that occur to overseas charges etc.

All prices quoted on this website are GST inclusive.

Minimum Orders and How Products are Sold

Minimum order spend is $450.00 or more ex GST and also depending on the location of the customer to eliminate breakages during transport. 

Proforma Orders:

Proforma orders will be cancelled from our system if payment or no contact is made within 7 days of emailing the proforma notice. 

Cancellation of Orders:

Must be made in writing to sales@ajimports.com.au as soon as possible a re-stocking fee may apply if cancellation has been made when order has been packed and ready for dispatch. 

Freight Charges and Deliveries:

Freight is not included in the cost of goods it is an additional charge on top of the total value of your order. Once an order is placed, we will notify the client within 24 hours of the total cost of goods with the additional freight charges. Freight charges are based on the total weight and size of the order and the region it is travelling to. Cost of freight is what AJ Imports is charged from the transport company. We do not make any additional profit from freight. 

Please make sure the correct delivery address is provide before confirming your orders. We will not take any responsibility for incorrect addresses provided and a re-delivery cost will be charged if the incorrect address has been given prior to dispatch.  

Please note we do not deliver to PO BOX addresses. 

Returns and Claims

A credit claim must be made within 7 days of receipt of goods for any damages. We encourage customers to check their whole order upon arrival. Please email us your company name and invoice number as well as any images of the damaged goods to sales@ajimports.com.au 

Any returned stock will not be credited or accepted if the item has been used or not returned in its original packaging or condition. No items will be credited or replaced unless they are returned back to us first for inspection. 

If a proforma order has been paid for and the goods have been dispatched, we will not accept any returns of goods if you have changed your mind and no longer require the stocks. We are not legally obligated to offer an exchange, credit or refund if you simply change your mind or find the products cheaper elsewhere. 

Payment Methods: 

Credit card (Master and Visa only) No surcharges apply. 

Direct Deposit- Details are found on the bottom of our invoices. 

Refusal of Supply:

AJ Imports reserves the right to refuse supply if customer does not comply with company policies.